In case your headphones are stuck on a GREEN or PURPLE steady light : 



1. Press the power button for 2 seconds and release it.


2. In case your headphones are still stuck, try to reset your headphones by entering in "Rescue Mode"

3. If this solution is not working, try entering in "Force Update"

In case this solution is not working, please reach our support team by creating a ticket on the Help Center or by email at customer.support@3dsoundlabs.com